There are many companies out there that are trying to make their mark in the booming inmate communication industry. One of the enterprises that started its operations in the year 1980 and since then has become one of the leading service providers in the correctional field is Global Tel-Link.
The company offered some of the breakthrough services when it first started its operations, and for many years held a strong position in the industry. However, the company has been facing a lot of heat in recent times as it fails to meet the expectations of the consumers, and the investors are feeling that the management is doing a terrible job of containing the damage.
Global Tel-Link offers a comprehensive range of correctional services to many prisons and law enforcement agencies across the United States. Recently, there was a class action lawsuit filed against Global Tel-Link due to the wrongful charging from the customers’ accounts in California. Many of the customers have complained that the company has been charging them very high amounts and without any legitimate reasons, and such complaints have been piling up in the last few years.
The biggest problem that the customers are facing that even after complaining to the company’s customer service, there is hardly any action taken. The customer service just listens and forgets, and it is this kind of complacent attitude of the company towards its customers that have brought a lot of bad reputation to the enterprise.
As a customer myself, I have filed my name to be in the lawsuit that has been filed against the company. I feel that the company needs to revamp its management as well as the business strategy if it wants to survive in this industry, and the first thing they need to do is to improve its customer service.