Do you want to save money on inmates telephone or communications service? Looking for great features and excellent customer service? If you are looking for a low cost or reasonably priced phone plan for inmates, it’s imperative that you choose wisely.

Numerous inmates and their family choose Keefe Group for all their prison telephone calls and other communications service. Keefe Group provides a wide range of features for communication.

Calling from prison, jail or other corrections facility is expensive. Many companies contracted as prison communications providers charge outrageous rates for inmates calls, and often have many hidden charges and fees.

Good rates on telephone or communications service are available but you need to know where to look. With so many companies out there offering to meet your needs and help you save money, it can be a daunting task to know which one to believe.

Families across the United States are in need of ways to keep in touch with their loved one without spending a ton of money. Many are now spending a huge amount and want to cut costs while having access to desirable features.

Once you know how many features and the rates you will have to pay and how they will handle support issues, you’ll be able to compare companies or plans and choose one that meets your needs.

Different plans or packages offer different features and prices, so take the time to evaluate the offers and make the right choice. For a service that accommodates everyone, Keefe Group is your clear choice.

Keefe Group is a leader in inmates phone and communications service. This renowned company has been catering to the needs of numerous customers and is well known for its reasonable phone rates and fabulous customer support.

Keefe Group has a great team and ensures that customers are pleased with their their services. I have been using their services for several months now and they respond promptly to address my concerns or issues. The customer support agents are highly knowledgeable and are  fully committed  to your satisfaction.


There are many companies out there that are trying to make their mark in the booming inmate communication industry. One of the enterprises that started its operations in the year 1980 and since then has become one of the leading service providers in the correctional field is Global Tel-Link.

The company offered some of the breakthrough services when it first started its operations, and for many years held a strong position in the industry. However, the company has been facing a lot of heat in recent times as it fails to meet the expectations of the consumers, and the investors are feeling that the management is doing a terrible job of containing the damage.

Global Tel-Link offers a comprehensive range of correctional services to many prisons and law enforcement agencies across the United States. Recently, there was a class action lawsuit filed against Global Tel-Link due to the wrongful charging from the customers’ accounts in California. Many of the customers have complained that the company has been charging them very high amounts and without any legitimate reasons, and such complaints have been piling up in the last few years.

The biggest problem that the customers are facing that even after complaining to the company’s customer service, there is hardly any action taken. The customer service just listens and forgets, and it is this kind of complacent attitude of the company towards its customers that have brought a lot of bad reputation to the enterprise.

As a customer myself, I have filed my name to be in the lawsuit that has been filed against the company. I feel that the company needs to revamp its management as well as the business strategy if it wants to survive in this industry, and the first thing they need to do is to improve its customer service.

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When inmates have no family or friends to keep in contact with, or are unable to keep in contact without family or friends, all they have are other inmates. Only having inmates to talk to can act as a negative influence and can put a person into a mindset where he or she is more apt to partake in criminal activities inside and outside of prison/jail. Emotional issues, such as depression, suicidal thoughts, anxiety, and the like can erupt from such a stressful situation. Health issues can even stem from these emotional issues. Inmates are expected to serve their time in prison, and then to reintegrate themselves into society when their time is up. However, if inmates who were held for years were unable to communicate with their family members, they may have been emotionally hurt to the point where it is harder for them to adjust to living happy, productive, illegal-activity-free lives. If imprisoned people do not keep in contact with loved ones and maintain relationships, or do not have loved ones, they may leave prison and make friends with criminals on the outside. View:

Forty years of research has shown that imprisoned people who stay in contact with their loved ones are statistically less likely to commit more crimes and get into trouble. However, Global Tel-Link and detention centers do not care about this concept. All they care is that they make a profit and are able to give reasons for how they operate. Global Tel-Link charges ridiculously enormous prices for phone calls. It’s already emotionally taxing for friends and loved ones of inmates to have to go through the experience of being separated from their kin. However, rates as huge as a dollar and thirteen cents per minute, plus flat fees added on, can make the situation a lot more stressful and bitter.

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In the state of Oregon, the Department of Corrections gets around $3.6 million annually from prison phone contracts. These contracts are said to be so exploitative on inmates and their families that a number of federal officials advocated for the state to scrap them. A number of officials from the state correction department conceded that these huge monies would soon dry up due to the huge pressure exerted by the federal regulators.


Stumbling Blocks


However, scrapping these contracts would leave the state with a huge budget deficit. Further, President Trump has shown a slightly lighter federal authoritarian approach that has led to the leaders of the state having a change of heart. This led to the shelving of the planned reform of scrapping off prison phone contracts. This is good news on the part of the state corrections department’s budget but bad on the families whose members are incarcerated. This means they will continue footing huge phone call rates that are artificially inflated.


Inmate Communications in Oregon


Inmate communications to their families via phone calls are at issue in this case. Inmates in Oregon State, just like in other states, can communicate with their loved ones at home via phone calls. These calls, which are made under strict supervision and are monitored electronically by private contractors, are very expensive. For instance, in Oregon, these services are provided by Telmate, which charges inmates an average of 16 cents per minute. Telmate, a privately-owned company in San Francisco, provides phone services to 300 jails and prisons spread across the North America area.


In return, Telmate pays a $3 million flat fee for the contract it signed in 2012, plus an additional percentage if and when it collects more proceeds from the calls than the projections in place. In 2018, this contract is expected to bring in about $3.6 million for the state. A high number of critics to these contracts liken them to kickbacks in return for a monopoly. According to Aleks Kajstura, the legal director of Prison Policy Initiative in Massachusetts, these companies are making insane profits. The current rate that Telmate charges of 16 cents per minute appears to be at the middle but it is still 3 cents or 23% higher than the amount suggested by the Federal Communications Commission in 2016.




Liz Craig, a spokeswoman in the Department of Corrections, stated that there was no issue with this contract. According to her, the Telmate contract offered inmates and their families with a cost-effective method of communicating often while also allowing the prison officials to monitor their communication effectively. Craig further says that the amount realized from the telephone call commissions are put into a welfare fund for the inmates. This fund caters for drug treatment, alcohol, education as well as amenities like television and exercise equipment. Craig sums up the deal as a normal payment for services rendered at an affordable rate. She added that the commission funded important programs that benefit the taxpayers. However, critics maintain that these families already [pay taxes and this exorbitant phone call rates are just another form of taxation for services that the state ought to provide. [Read More]


The inmate communications industry provides a vital service to inmates and their families. By connecting prisoners to their loved ones by means of telecommunication, the industry provides a level of convenience that cannot be matched. Making time-consuming and costly visits to prisons hundreds of miles away is not a viable option for many families, and telecom offers a suitable supply of services for an increasing demand.

In addition, the inmate communications industry provides valuable intelligence regarding shipments of illicit narcotics into prisons. This assists law enforcement officials in interdicting illegal substances and preventing violence between inmates. (

Every business sector is experiencing monumental change due to innovations in information technology, and the inmate communications industry is on the cutting edge of this wave. Analysts are even predicting that inmates may be given tablets in order to expedite vital calls by and to family members. (

Voice Over Internet Protocol (or VoIP) calling platforms are also becoming popular. Boasting over nine-hundred features, Securus Technologies’ VoIP platform completed an industry record of thirty million calls in one month. ( Because of this service, millions of families were able to stay connected through the services of only one company. As a whole, the industry is meeting the needs of a large section of the population: convicts and their families. The industry keeps in mind that those housed in the nation’s prisons are human beings with hopes, aspirations and familial ties. It helps them to stay connected when they are separated by long distances and prison walls.

Ultimately, the inmate communications industry offers an unmatched quality of service for less money than the government can provide, creating thousands of jobs and keeping love alive for many inmates, their children and their spouses and other loved ones.

The United States prison system has a long and complex history that has involved going from one extreme philosophy to the other. At the beginning of the U.S. prison system, it was widely thought that isolation was the best means to rehabilitation. However, over the years, it has widely become recognized by penologists that isolation is itself extremely detrimental. For this reason, many modern penologists, psychologist and advocates for prisoner rights are strongly supportive of inmates’ ability to maintain as much communication with the outside world and law-abiding citizens as possible. It is widely believed that this communication is the key component of successfully rehabilitating those who have gone criminally astray.

The first state prisons in the United States were built in the 1820s. One of those prisons was the State Correctional Facility at Auburn New York. This prison served as an experimental institution. At that time, it was widely believed that extreme isolation, ascetic living conditions and general introspection were the best way to rehabilitate habitual criminals. This system took on the name of the prison where it was first implemented, becoming known as the Auburn System.

The Auburn System persisted as the main philosophy of carceral administrators throughout the 19th century in America. However, slowly, the nation’s prison administrators and criminologists came to the conclusion that extreme isolation and imposed silence were not psychologically salutary conditions in which to house inmates. In fact, by the end of the 19th century it was widely recognized that the Auburn system caused many inmates to go completely insane and to recidivate at even higher rates than they would have normally been subject to.

Today, many prisoner rights advocates view it as absolutely crucial that inmates have access to inexpensive phone calls so that they can maintain contact with the outside world.

Inmates are really enjoying the tablets that they are being given to use by the prison systems in certain jurisdictions. These are known as Telmate tablets and they recently reported that there have been a total of 150 million minutes used by inmates on these tablets in just three years.

It was in 2013 that these tablets first started to become a part of the prison system in certain areas. It was a big deal for the inmates who wanted to have access to the outside world in a big way. This was their way to do it because they could use the tablets to watch movies, play games, and even connect to certain parts of the Internet in some cases.

While most prisons charge the inmates a set price per minute that they use the tablets, it is still a very popular program with those behind bars. They finally get to see what is happening in the broader world or even connect with their families.

Tablets in prisons also have uses beyond just entertainment. They can be used by inmates to study for classes that will help them get their GED or even get some college credit. It is perfect because it gives them a head start when they leave the prison to get back into the working world.

More than 8 million messages have been sent and received on the tablets as well since they were rolled out. It is great news for the company that makes the tablets as it seems that the inmates are really taking to them. It may also be great news for the prisons that have them as well as it can reduce instances of violence and unruliness in general. Plus, a more educated inmate is always a good thing in the long run.

Since the Pennsylvania police arrested Anthony Kofalt after stealing a box of Whitestrips from the Walmart supermarket, her wife has spent a fortune calling his husband in prison. His wife has spent more than $3,000 calling his husband in prison. On average, she spends more than $60 per week on Global tel Link calling the jails where his husband is held captive.

According to the recent statistics by Yelp on the calling rates in prison, a 15-minute call is estimated to cost more than $15. For this reason, her wife has to struggle more to raise money for calling the husband in prison. When we compare this cost to a non-prison call, it is 100 percent cheaper. A normal call costs 60 cents for 15-minute talk duration.

We also need to look at some injustice by the prison calling system. Every time Ms. Koffalt recharges his phone account with $25, the private company running the system prison applies a $6.95 charge. This is one of the harshest ways of stealing money from the prisoners. The 39-year-old mother of two is hardly able to work to feed her two children. Her 19-year-old son lives with her in the same apartment. For this reason, she is taking charge of all the other bills. According to her, the jailers are wrong to humiliate the families. According to the, the low-income families do not have the necessary money to raise their children. For this reason, they need time to talk to their loved ones as one of the best ways to correct their lives once they get out of prison.

Before the 1990s, inmates could receive calls from their families and lawyers at the cheapest cost possible. The $1.2 billion-a-year prison calling industry is one of the richest developments in the United States. According to, the United States, more than 50 prison state facilities are affected by the increased prison calls.

One of the things that I dislike about using Global Tel Link is that the phone system takes money from my account when it detects a call is supposedly being made or accepted by a third party or that there is someone else trying to get on the line. I can hardly use my cell phone when talking to my husband in jail as there is so much static on the phone at times that the call will hang up after a few minutes. GTL thinks that there is someone else listening to the conversation when there isn’t anyone else on the line.

When the call is disconnected, it takes the amount for the full call off of my account, reveals When I only get to talk for two or three minutes, it can affect how much money I have to spend and budget for during the week. I have called to see if there is anything that can be done, and the only thing that I’m told is to try to get a landline, which would be more money that needs to be spent just to talk to my husband. However, that’s what I’m going to have to do just so a call isn’t detected.

Together with the ACLU, help spread the word about GTL’s jail fraud.

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Heather Kofalt is representative of a growing number of family members across the country who are stuck footing gigantic bills for prison phone calls. Her husband, Anthony, was arrested for stealing $400 worth of dental accessories from a local Walmart. So far, Mrs. Kofalt has spent over $3,000 per year, almost ten times the value of her husband’s crime, just on GTL phone calls. She has been charged seemingly exorbitant amounts for things related to her husband’s calling account, such as monthly service fees and loading fees of up to $7 per instance. She says that the maximum she is allowed to load at any one time is $25.

This is just one variation of a similar theme being played out across the nation’s prisons. Inmates, who often have no income whatsoever, rely on their family members to fund their calling accounts. This, in turn, shifts the burden of many of the prison’s expenses to the family members of those who are incarcerated there, as the money from calling often comprises a significant portion of the prison’s total revenue.

In a report by the Consumer Affairs, phone calls can run as high as $1.22 per minute for the nation’s prisoners. Contrast that with the free market, where even long distance calls are only a few cents per minute. Many are tempted to lay the blame for the high costs of prison phone calls at the feet of the companies that provide the phone systems and services to the prisons. But the reality is that most of the high costs are driven by the system of legal kickbacks, known as commissions that the prisons themselves are able to charge on each phone call made from within their walls. In states like Arizona, these can amount to 95 percent or more of all revenues collected from inmate calling. Advocates such as the ACLU, today are seeking to bar prisons from charging these commissions. A lawsuit is filed against GTL, to learn more, visit