IC Solutions is a sadistic company run by some evil people. They are evil down to their very core. That is the only way you can explain what they are doing to inmates and their families. As a phone provider for inmates to have a phone conversation with their family and friends, they are really putting people through the ringer. For the inmate, they don’t know whom they can turn to and what they can do, as they are behind bars and it is not like they have a ton of options in this scenario. They are running wild with no regard for human life. For the friends and family, they feel helpless.
They want to help out the inmate and be there for them in any way they can be, no matter what and until the end. They know they are a good person deep down, but they have simply screwed up.. When someone screws up, it should not define the rest of their lives. It should not be all they are known for and the stamp that is on them forever. They should get a shot at redemption and a shot at turning their life around. If everyone that made a mistake never received a second chance, the world would be a very, very lonely place.
It is why IC Solutions is doing a great disservice to its customers and their families. They need to just do their job. That is all they need to do when it’s said and done. They don’t need to do anything extra and they don’t need to go the extra mile. People simply want the phone call to happen, and they don’t want to be in all of this pain trying to make it happen. IC Solutions seems to relish the chance to inflict this pain.