It really stinks to be limited in life. People want to be as free and have as many options as possible. We all want to chit chat with our friends and family—that is what brightens our lives. Humans are social animals, and social ties are very important. It is built into our very nature. When we are taken away from our social networks, it screws with our heads, strains relationships and puts us in depressions.


If there is anyone who is guilty of putting people into depressions, screwing with people’s heads and straining people’s relationships, it is Global Tel-Link. Global Tel-Link is not a single person. It is a company of employees who make decisions to exorbitantly charge inmates and their kin for phone calls.


The people who run Global Tel-Link are fully aware that many of the people who fall into situations where they have incarcerated loved ones are usually people who are not rich. Despite this fact, Global Tel-Link seems to have no problem charging as much as they can for phone calls. To be honest, though, Global Tel-Link is not the only crumb. Facilities that hold inmates share the fault because they pressure phone companies into charging high prices by only choosing companies that will hand them the nicest kickbacks. So, facilities are also on the list of entities that do not care about the needs of the people who they serve.



Citizens carry some fault, too, because most citizens generally do not care. Most people think about other things, like what is going on in their own lives and other issues in the world. Some people have a burning desire to go crazy at the drop of a hat whenever a politician who they hate is rightfully and democratically elected, but they don’t pay any mind to the inmate phone call problem.


Global tel link is a provider of telecommunication services in the correctional industry. The company provides superior services to families whose members have been incarcerated. The company ensures that prisoners who are far away from their families stay in touch and are part of the family they left behind.


Global tel link which has offices in Virginia was founded in 1980 and has branches in Pennyslavia,Texas,Florida and Indiana.The company provides inmate communication services which include messaging,inmate telephone services,voicemail services and video visitation. The company through its CEO says they ensure that they provide fair and cost-effective communication solutions. The Company also provides money deposit services.The company has a license money transmitter with attained the required standard for card payments.


GTL also provides education solutions to ensure that inmates are rehabilitated. The company also offers correctional facilities with an accounting system that has the specific modules that the institutions need. GTL also have a virtual receptionist for members of the family and friends to be able to access all the information they may need. GTL which has been in operation for over 27 years provides services that are easy to use and secure. The company serves more than 2300 facilities that hold more than 1.8 million inmates in 50 states. They also provide an investigative solution which involves data,voice and video analysis.


GTL ensures that they continuously review their products to ensure they keep up with the trends. They pioneered the first web-based inmate telephone,a wireless tablet that can make calls and a web-based management system to assist in jail management. The company in abid to remain top of the class has a 24/7 technical support, and very responsive customer service remains one of the best service providers in the correctional services industry.


The Global Tel-Link company has been providing quality communication services to jail facilities in the USA and its service have made the correctional facilities achieve a huge milestone in delivering services to the inmates. Communication is an important factor in the facilities and provides the inmates an opportunity to communicate with their services so that they can feel engaged and not neglected. They reduce the rates of stress and depression which might steer them to commit other crimes while in jail. This is the the reason why the founders established the company with the motive of ensuring the facilities officials engage the inmates in maintaining order and safety within the facilities and the society in general.

The Global Tel-Link Corp reported that they control about 50% of the jail calls in the country where their services are affordable to ensure that every individual gets access to make calls. The firm reached a massive record of prison calls estimated to be around 215 million in the year 2014. This depicts that the services are always in high demand and the officials said that their aim is to make it even better. The company offers the technology to record phone calls for safety precautions to enable the facilities detect and prevent crimes from happening within the institutions.

The Global Tel-Link Corp intends to introduce some commission to enable the jail facilities host the cost of making calls where they will able to provide the services to the inmates. There has been some challenges which had been addressed to ensure that no problems come to hinder the delivery of services. This will enable them achieve a lot in making the efforts to provide affordable calls for the inmates and will make them to become the best company while at the same time make some profits. The authorities will need to reduce some of the regulations in order to assist the Global Tel-Link Corp deliver its promises to the institutions.


An unsigned and rather mysterious document has appeared to aid jails and prisons in evading regulations to prevent outrageous amounts from being charged by prison phone companies. Basic calling services are costing prisoners and their families hundreds of dollars every month. The prison phone companies had no comment or stated they were not involved with the document. The state regulators are considering the matter due to concern over an attorney hired by the families of the inmates.


Prison phone companies are usually selected by the government and facilities based on the amount of kickbacks offered to the prisons. A plan was approved by the Federal Communications Commission last October to cap the price of prison phone calls, and discourage commissions. The mysterious document provides a way around the FCC order by giving the commissions a different name. According to the families of the prisoners, the intention of the document is to help local governments, jails, and prisons continue to charge high fees.


The document was submitted for consideration to the FCC, and the origin remains unknown. It is unclear if the recommendations in the three-page document are being implemented by the jails and prisons. The main prison providers, Global Tel-Link, Legacy Inmate Communications, and CenturyLink deny any role concerning the document. It has been suggested local authorities may be considering ways to charge high commissions by using a different terminology.


Baldwin County’s commissioner in Alabama has requested bids for video and telephone services stating the contract will be awarded to the company with the highest cost recovery rate and best services payable to Baldwin County. The petition suggests the cost recovery rate may be another name for commission. Hoss Mack, the Sheriff of Baldwin County stated current guidelines were used to advertise, bid, and develop their services. For additional information on this matter, please visit here.


Global Tel-Link is a company that has come under fire from the media many times during the past decade. This company is a provider of phone service for prisons around the United States. The bad media coverage is due to the company charging very high rates for inmates to make phone calls to members of their families and their legal representatives. They have been doing this sort of thing for many years without any intervention from the government. They are allowed to keep doing this because the prison phone industry is not currently regulated. Therefore, all of the companies involved in this industry can basically get away with murder.


Each phone company has a monopoly over the prisons they service. A prison has just one phone provider. Inmates are forced to deal with whatever company is contracted to provide the phone service for the prison they are being housed in. They can set up an account that they can add money to whenever they want. The rates that are charged are at the sole discretion of the phone provider. Inmates can either pay the rates of not make calls. Many inmates are incarcerated far away from their families. Therefore, talking to their families on the phone is the only way they can communicate with them. This is why inmates often spend every penny they have to call home.


Many TV news programs and websites have made a point of exposing the corrupt business practices of Global Tel-Link and the other companies in the prison phone industry. This has brought a great deal of attention to the situation regarding the insanely high rates prisoners must pay to use the phone. However, the government has yet to put any sort of regulations on this very lucrative industry that generates billions of dollars every year. There is a theory that politicians will not regulate the prison phone industry because they rely on hefty donations from Global Tel-Link and all of their competitors. These companies do donate heavily to politicians. Therefore, there might be some truth to that theory.


For families with relatives in state prisons, phone calls and occasional visits are the only opportunities for personal interaction. However, not all families enjoy the option of prison visits at times due to the interstate distances. The families opt to keep in touch through calls because of the convenience. But, not everyone can afford the rates that vary from one service provider to the other. In fact, some families limit the calls to once or twice a month.


The Federal Communications Commission has proposed several changes to make the inmate calling calls affordable. In 2014, the commission implemented several regulations aimed at standardizing the costs of all interstate inmate calls to 25 cents a minute. The FCC reports that the move lowered the costs by 40%. The new regulations marked the beginning of the much-advocated reforms for prison calls. Subsequently, the Federation Communications Commissions also made known its intention to review the inmate calling regime. Even with the regulations, human rights advocates feel like the changes only cover 15% of calls across the nation and fail to address the issue of in-state calls.


The service providers pay commissions to prison facilities in all but nine states. The FCC views the payment as the significant hindrance and cause of the expensive rates. As such, the FCC is pushing for reforms that will eliminate additional charges for depositing, opening, and closing accounts, standardizing in-state inmate calls and abolishing commissions to prisons.


Global Tel-Link Corp, one of the significant inmate telecommunication service providers, controls about 50% of the market share. The company also offers payment services, management, investigation, and content solution. In 2011, New York firm, American Securities acquired Global Tel-link at $ 1 billion. In 2014, Global Tel-link enabled 215 million calls to prisons equivalent to three billion minutes of talk time.


You may have seen Global-Tel Link in some negative new articles lately, yet you probably are not entirely sure who they are and what they have done.


The company was founded in 1980 and they were formerly known as Global Telcoin. Since the start, they have been involved with communications and information technology within prisons. Contracts have been awarded to them by some of the largest prisons, both public and private, in which many watchdogs believe that they are taking advantage of the system.


Phone Calls Are Absurdly Expensive In Prison

Making a phone call to a family member in prison requires a lot more than paying a few quarters and getting connected. In order to get through to them, you will need to purchase Global-Tel Link prepaid cards and load them onto your account. Just from loading your card, 25% is deducted from your account for explainable reasons. A short phone call of ten minutes may be as high as $15 in total. As you can see, these numbers may add up and a significant amount of money may be spent in just phone calls. The monthly expenditure will definitely hit lower class families that should be paying bills or buying food.


The ACLU Is Calling For Action

The ACLU has seen through their ploy thank thousands of families speaking up about this problem. Because of this, they started a petition that was sent to the Federal Communications Commission, in which it states that the government should step in to limit the profits of these phone companies.


Over 2.7 million children in the country have parents behind bars, in which most of them live in poverty. Since the breadwinners of the house may be locked up, these families may have to take second jobs just to pay the bills. The drastic cost of phone calls, thanks to Global-Tel Link, is basically taking food from their mouths. Statistics have shown that children who grow up in poverty and have parents in prison are very likely to get into crime themselves. Cleaning up America’s crime problem should start by getting these children out of poverty and not financially punishing them through phone call scams.


My father is in prison in the state of Pennsylvania. I haven’t been able to talk to him a lot since he went away because of the cost. The prison where he is staying uses the company Global Tel-Link. The prices I have been charged for simply wanting to keep in touch with him are outrageous.


I have deposited at least $300 in the last two months. That’s $150. A month. I cannot afford that under normal circumstances. What Global Tel-Link doesn’t tell their customers before they sign up is that they charge fees for everything. There’s a fee to deposit online. There’s a fee just to simply deposit at all into the account. There’s a fee to open the account, one to close the account, one if you simply get called, and then one if they have to reconnect the call because they dropped it. Even if I’m in an area with good reception, I’ve lost calls.


This isn’t fair to the families of those incarcerated in the prison system. I wish I could talk to him more often, but I can’t afford all of these fees. I checked my account just this morning. I only had $2 in the account – not even enough to accept a call from my father. Why are the families of the prisoners the ones that get hit the hardest?


Little 8 year old Nancy wants to talk to her big sister, Susan, who is in prison for a 10 year sentence. Nancy lives hundreds of miles away from the prison where her sister is being held, and she rarely gets the chance to visit Susan in prison. As a result, one of the few convenient ways that Nancy can have contact with Susan and hear her voice is through the phone. However, as Nancy calls her sister, Nancy’s family is being charged up the nose by Global Tel-Link, a prominent inmate phone company in the United States of America. After several months, Nancy racks up two thousand dollars worth of phone bills from interacting with her sister on the phone. This hits Nancy’s family hard, because they are low-income and they cannot afford to be charged such high fees. The fees add extra pain to the fact that Nancy’s loved one is locked up.

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Situations like Nancy’s are very common for those who have loved ones in jail or prison. Exorbitant rates are charged per minute, compared to normal phone calls. The phone companies also charge high flat fees that break the banks of inmates and their families. Watch this video about GTL on

Global Tel-Link is one of the major inmate phone companies in the United States that serves prisons and jails. It is headquartered in Reston, Virginia, and was founded in 1989. They provide crucial phone service to roughly 85% of inmates in America.

GTL charges high rates per minute and large flat fees to use their services. Half of this is because of the sheer fact that they want to make a profit. The other half of this is because of the fact that Global Tel-Link provides kickbacks to the correctional facilities that it services. Correctional facilities enter contracts with phone companies based on which company can give the largest kickbacks, so when Global Tel-Link enters agreements like this it is encouraged to compensate by charging large rates and fees. Watch this video on Youtube.

For most of the history of the U.S. prison system, there has been a heated debate about what the proper place, if any, should be for private enterprise in the nation’s prisons and jails. In recent times, one of the areas where this debate has been most pronounced is in the role that services companies, such as inmate calling firms, should have and how they should be allowed to set rates.

Unfortunately for inmates and their families, the role of these private enterprises has often turned out to be quite antagonistic to the interests of the end users of the prison calling services. Many jurisdictions have long been plagued by exorbitant rates. In some cases, these rates have been so high that almost no one can afford to regularly use them. Visit Bloomberg to know more about GTL.

Take, for example, the state of Arizona. There, inmate calling rates have soared to as high as $1.50 per minute. At these rates, a simple 15 minute phone call runs over $22. This is unsustainable for any inmate who wishes to stay in constant touch with his family and loved ones. Read more about GTL on NYTimes.

What’s worse, the entire problem seems to be not only condoned but encouraged. In one case, a prison in Arizona had a competitive bidding process, where companies were awarded a total of 1550 points. 1250 points were awarded on the sole criteria of how much money out of every dollar earned from inmate phone calls the company promised to kick back to the facility. Only 300 points were awarded for all other factors combined, including quality of service, equipment and competence of the firm’s staff.

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It’s no wonder, then, that the state of Arizona has both the highest prison calling rates as well as the highest commissions kept by its jails and prisons of anywhere else in the United States.

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