Keefe Group is at the forefront of inmate supplies. They have taken control of a market that very few are paying attention to. The company has contracts with dozens of prisons and jails in states across America. They hold the exclusive right to supply prisoners with basic necessities. Food, music, money and the ability to communicate are cherished items on the inside. Keefe Group placed themselves into a power position within this business industry. Read more about Keefe Group on Blogspot.

Many have begun to complain about the leverage that Keefe Group has in this business arrangement. They are able to set prices in their favor because there is no competition in the facilities that they operate in. Prisoners and their loved ones on the outside have spoken about the astronomical rates for phone service. The company also provides commissary for the inmates, as well as MP3 downloads and clothing.

The phone service is a sophisticated system that allows people on the outside to connect with prisoners. There are several options that consumers can use. The plans are set up on a monthly payment basis. It is also possible for the inmate to pay into the phone service from the inside. A debit banking system is in place where inmates can get deposits from their contacts. This allows them to afford the various services that are available to them while serving time.

Keefe Group has developed kiosk where individuals on the outside can go and make deposits directly into an inmate’s account. There are debit cards available as well. Learn more on STL Today about Keefe Group

Keefe Group also operates an email system designed specifically to work within an incarceration facility. It allows for communication between inmates and visitors, as well as monitoring by the prison authorities. Data is collected and stored in a manner that gives prison officials the ability to manage the activities of everyone involved in the conversations. This process is valuable if communication activity leads to an investigation in the future.

Photo Mail is another feature that helps prison facilities prevent the potential of contraband entering. Keefe Group provides all of the hardware that goes with the system at no cost to the facility.

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Just when people thought that things could not get any worse with IC Solutions, the inmate communications provider, they do. I’m not, at all, surprised, considering their history and how they do conduct business. It is very unnerving and very unsettling, however, to know a company like this is actually making money. In my mind, when a company has conducted themselves in this manner, time and time again, they have shown their true colors. They are a portal for a inmates to speak to family, friends, and loved ones, which is not too much to ask, especially considering the price has been paid for by the family, friends, and loved ones.It is like ordering food or paying for a movie and the food never shows up and the movie never starts. You either get a refund or they do something to rectify the situation.

The problem with IC Solutions is they have zero and I do mean zero interest in rectifying the situation. That means nothing to them, at all. They don’t want to rectify it and they don’t care to rectify it. Anything that involves them giving money back is not in their interest. They have one interest and one interest only and that is the company. Everyone else that is in their way is just going to get stomped on by this company.All anyone has to do is look at all of these unhappy people on Pissed Consumer.They are speaking from the heart and they are telling it like it is. They are not backing down from what they believe in as human beings. If there is one thing I have learned in life, it is that you have to stand up for what you believe in and stand behind it. That is important and one of the most important lessons in life.

For years, prisons had to rely on phone services for their inmates to be able to communicate with loved ones. These services were costly for the prison and the inmate, they were unreliable and they had limits that would make it hard for the inmates to really be able to talk to the people who they cared about. This is not the case with Telmate because they are a prison company that provides people with all of the options that they need to get the experience of talking on the phone while they are in the prison. Telmate makes sure that they are in line with the 21st century and that they can continue helping all of the people who they did in the past. While their most important goal is to be able to help the prisons, they continue to work to make sure that they can help the inmates get the phone calls that they need.


Recently, Telmate introduced an email system. This is a program that all prisoners can use as long as they are in a prison that allows it. The e-mails are less expensive for inmates to use, they are more efficient and they provide an easier monitoring system than the phone. When inmates are emailing from the prison, it is easy for Telmate to be able to make sure that they are doing the right thing and are not talking about things that they shouldn’t be. Emails don’t have to be monitored in real time the way that phone calls do.


Along with the email systems, Telmate also provides video chatting services. These video visits are different from real visits in that they don’t require the inmates’ family to come to the prison and visit. It is ideal for people who live far away from the prison, for people who have very young children and for those who are unable to visit because of health reasons. All of this has made it easy for Telmate to be able to try new things and do new things with the opportunities that they have in their own prison industry.


The payments and contracts made to both G.T. Enterprises and the Keefe Commissary Network have been obtained through a request made for public records. The gross revenue earned through MDOC inmate services for both companies is staggering. The Keefe Commissary earned more than $40 million with G.T Enterprises following with $3 million. The original contract with the Keefe Commissary Network originated on November 5th of 2008 and has already seen several renewals. The last time it was renewed was in 2011 and it set to expire on August 31st of 2015. Chris Epps signed all of the contracts and was the commissioner at the time.

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The following services have been delegated to the Keefe Commissary Network:

* The processing of all inmate deposits

* The processing of all inmate trust funds

* The sale of all prepaid debit cards

* Exclusivity of the sales of all song downloads at a price of $1.70 per song to the inmates with a profit to MDOC of $0.10 per song

* Exclusivity of the sales of music players or MP3’s at a price of $115 and sales tax with a profit to MDOC pf $15 per player

* Exclusivity of the sales of all commissary items including tobacco, products for personal hygiene and food. The commission rate of 29.4 percent is paid for sales at prisons state operated and 24 percent at prisons privately operated by the Keefe Commissary Network.

* Ten percent of the amount for the total sales of visitation bags is deducted by the Keefe Commissary Network every month.

Cecil McCrory owned G.T. Enterprises until 2008 when he sold the company to the Keefe Group. The contract with MDOC started June 1st of 2006 and it was amended in 2007. This contract guaranteed G.T. Enterprises the exclusive rights to sell commissary products at the Walnut Grove Youth Correctional Facility. The management company operated by Mr. McCrory was operating in the prison as well. The company was responsible for withholding 20 and 24 percent of the sales tax from the sales made to the inmates. This amount jumped to 28 percent in 2007. Mr. McCory and Mr. Epps have been found guilty on 49 bribery and fraud counts by a grand jury. Visit The Dispatch to know more about Keefe Group.

IC Solutions, the inmate communications company, is greedy. They live for greed and they live for money. They always say that money does not buy happiness, which is why I have to wonder if the people at IC Solutions are happy with themselves. I can’t imagine a world in which they are happy with themselves. If they are happy with themselves, they have serious problems. Here is a brief history on the company: as mentioned, they are an inmate communications provider, which means they are supposed to allow inmates to speak to family and friends over the phone while they are in prison. Their family and friends pick up the price of the phone call. It all sounds pretty standard, and it should be, if IC Solutions didn’t have someone’s credit card information or bank information and run wild with it.

In the end, IC Solutions is a communications company that is run by children and they behave like children. The fact that people have had to go on Pissed Consumer and voice their concerns is a real issue. If IC Solutions knew how to fix things on their own and if they knew how to run a company, it would never turn to this and it would never be like this. However, IC Solutions knows the right thing to do and they choose not to do it, which is ten times worse, in my book.They might like to act like they are ignorant and they have no idea what is going on and that is easy for them to do because they never come out and say anything. They just keep acting like everything is business as usual by saying nothing. They like to live in denial, but others are not enjoying it because they are being taken to the cleaners.

Little 8 year old Nancy wants to talk to her big sister, Susan, who is in prison for a 10 year sentence. Nancy lives hundreds of miles away from the prison where her sister is being held, and she rarely gets the chance to visit Susan in prison. As a result, one of the few convenient ways that Nancy can have contact with Susan and hear her voice is through the phone. However, as Nancy calls her sister, Nancy’s family is being charged up the nose by Global Tel-Link, a prominent inmate phone company in the United States of America. After several months, Nancy racks up two thousand dollars worth of phone bills from interacting with her sister on the phone. This hits Nancy’s family hard, because they are low-income and they cannot afford to be charged such high fees. The fees add extra pain to the fact that Nancy’s loved one is locked up.

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Situations like Nancy’s are very common for those who have loved ones in jail or prison. Exorbitant rates are charged per minute, compared to normal phone calls. The phone companies also charge high flat fees that break the banks of inmates and their families. Watch this video about GTL on

Global Tel-Link is one of the major inmate phone companies in the United States that serves prisons and jails. It is headquartered in Reston, Virginia, and was founded in 1989. They provide crucial phone service to roughly 85% of inmates in America.

GTL charges high rates per minute and large flat fees to use their services. Half of this is because of the sheer fact that they want to make a profit. The other half of this is because of the fact that Global Tel-Link provides kickbacks to the correctional facilities that it services. Correctional facilities enter contracts with phone companies based on which company can give the largest kickbacks, so when Global Tel-Link enters agreements like this it is encouraged to compensate by charging large rates and fees. Watch this video on Youtube.

One of the leading companies in the telecommunications industry is the Keefe Group. Over the years, the Keefe Group has established itself as one of the more innovative companies in the telecommunications industry. What makes the Keefe Group among the top companies in its respective industry is its very reliable information technology solutions. The company serves a number of correctional facilities throughout North America. Among the services offered by the Keefe Group include tracking financial transactions, managing communications and also tracking the personal property of inmates. With all of these solutions, a number of correctional facilities have been able to manage themselves more efficiently thanks to the assistance provided by the Keefe Group. Read more on Prison Censorship about Keefe Group.

The first option that the Keefe Group offers to jails and prisons is the KeepTrak software. With this software package, correctional facilities are in position to more easily monitor all of the financial transactions of the facility. Using this software tracks the accounting, cash management and overall transfer of funds in the prison facility. Since correctional facilities need to track funds for operations as well as knowing where money comes from when being distributed into the prison, this software makes this task easier for the facility.

Another option that makes the Keefe Group among the best companies in its industry is the ability to track the personal property of all of the inmates. Since inmates receive items from family and friends, the correctional facility will be in better position to monitor this activity. As well as tracking the personal property of inmates, a correctional facility can also find and eliminate illegal items. Therefore the use of this feature allows correctional facilities to ensure that dangerous and illegal items never get into the prison. Visit to know more.

Like a number of other companies in the industry, the Keefe Group also provides correctional facilities with a number of communication solutions. One of these solutions is offering chat services online. This allows prisons to allow inmates to talk to family members and friends on the internet on a regular basis. As well as offering online chat, the Keefe Group also offers inmates with the option of taking pictures of themselves. With a combination of both online chat and photos, inmates will be in position to give their loves ones a better idea of how they are adjusting to prison life.

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Incarcerated people need to be treated with dignity as this can positively impact their lives. Studies are showing that when inmates connect to the outside world, chances of re-offending are low. Telmate is a superior inmate communication company that offers reliable, secure, efficient and innovative solutions. With ten years of experience, the company is a leading inmate telecom provider in North America. It provides innovative technologies to over 300 correctional facilities of all sizes.


Products and services

Telmate is dedicated to connecting the incarcerated with their loved ones in a simple, convenient and affordable way. How does it do this? The inmates can communicate with family and friends through calls, video visits, photos and messaging. The communication is done through tablets, phones, and kiosks. The inmates can access contents as Telmate provides eBooks, movies, games, music and educational, legal and spiritual materials.


The company is committed to offering technologies that have increased security and control and keeps inmates, facilities’ staff and the community safe. The correctional facilities have control over the communications network as Telmate provides investigator tools which maximize the facilities’ control. It provides facilities with paperless procedures, automatic processes, workflows and approvals making administration and operations of the facilities secure, fast and easy.


Telmate has a community correction product which is perfect for offenders and case managers. The Telmate Guardian is a GPS solution used with a smartphone to monitor the offender’s whereabouts, remind them about check-ins and remote video meeting. The phone being less embarrassing than an ankle monitor, the offender can quickly reintegrate into the society. The software has features that are ideal for parole, probation, pretrial and work release.


The company’s expertise and innovative solutions can be associated with their history as Pinnacle Public Services, where it provided expert services and installations to communication solution providers. Since 1998 it has continued to grow into what it is now. Telmate has communication outreach programs, for example, Telmate Fallen Heroes, Telmate Cares and Telmate Heroes.




IC Solutions, the inmate communications provider, is really pushing it when it comes to their customers these days. It is a miracle they have not had a lawsuit against them and they have not ended up behind bars. That is how bad of a company they are and that is how evil they are as a whole. Evil might seem like a strong word, but it is incredibly fitting for IC Solutions as now they have messed with a parent and a child, which is one of the most sacred bonds out there. There is nothing quite like it from what I’ve been told and just from being a human being. I have empathy and I can put myself in someone else’s shoes.

If you have the stomach for it, there is a link right here, which is tough to swallow and tough to read. It is on the website Pissed Consumer, first and foremost, which tells a lot. For people to go on this website and talk about IC Solutions the way they have, it shows they have had enough and there is only so much they can take and only so much they can handle before they have reached their breaking point.This parent spent nearly one hundred dollars for the chance to speak to their son over the phone as the son serves out the prison stay. They are extremely worried, as any parent would be, and they are worried even more because IC Solutions has not followed through on their end of the deal. They have had no problem collecting the money from this parent. They have had a big issue with letting the phone calls go through. I don’t know about you, but I don’t have one hundred dollars I can just flush down the toilet.

Usually, people can just hang out with their friends and family, or call their loved ones without a headache.  However, there is a different story for people whose loved ones are in imprisoned.  People in such situations are physically removed from their loved ones—sometimes hundreds of miles away.  Telephones are a very important way to communicate and maintain relationships with loved ones, and to enjoy each other’s precious company.  However, in forty-one of America’s fifty states, prisoners and their loved ones get charged exorbitant bills for prison-to-outside-world phone contact. Visit Bloomberg to know more about GTL.

Why does this happen?  This happens because of the types of business practices that go on between detention centers and phone companies.  Phone companies fiercely vie for contracts with detention centers.  The problem is that detention centers do not choose phone companies based upon which company can provide the cheapest services that are of the highest quality.  Instead, detention centers choose companies based upon which company can give them the highest commission.  The commissions come out of the phone charges that are charged to inmates and their loved ones.  Henceforth, phone companies charge a lot of money for calls in order to be able to make contracts with facilities and maintain contracts.

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Global Tel-Link is a huge player that is worthy of speaking about when we talk about prison phone calls.  Global Tel-Link is one of the most used phone companies when it comes to detention facilities. Global Tel Link serves 85% of inmates in America, and it controls about 50% of the prison telephone industry.   They take credit for having been the first to launch various types of technology, such as a web based jail management system, a wireless tablet that is able to make phone calls and a web based inmate telephone platform.  Also, in June of 2017, in conjunction with the Tennessee Department of Corrections, they came out with a Staff Education and Training Platform.  Global Tel-Link is a very big part of the problem when it comes to exorbitantly priced prison phone calls, because they are known for charging large fees, and they are one of the most widely used companies in the United States. Watch this video about GTL on